(Last Updated: 24th March 2019)


Ellish box:

Products in the box are pre-selected by and we will not be able to replace the products in the event if you don’t like them. There is no returns and no refunds available on the Ellish box since these are discovery boxes for you to explore and experience beauty beyond borders. You are always welcome to share your valuable feedback about any product through reviews and ratings and you can also  email us at:


Damaged product:

In the event of a product being damaged in transit, we will replace it with another piece, provided the issue is communicated to us backed with genuine image as proof and within 24 hours of delivery of the Ellish box. The replacement process would take up to 7-8 days.

After 24 hours will not be held responsible for compensation or refund.

One cannot cancel the purchase in the event of damage but the product will be replaced.


Wrong items received:

In case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your shipping address. We will also ship the right items to you at the earliest.


Cancellations after Shipping: 

Cancellation of Product: No cancellations accepted after shipping.

Cancellation of Ellish box: No cancellations accepted for 1 month.

For cancelling 2nd (& 3rd) month subscription one must cancel within 12 hours of booking. Cancellation charges of Rs 180 will be charged.


Applicable only for  products purchase.


Return of cosmetic products:

Products should not have been tried or used and the packaging should be intact when returned.

A return can be done only if the product received is incorrect or damaged in transit.


Return of Perfumes & Fragrances:

Products should not have been sprayed or used and should have the seal intact.

A return can be done only if the product received is incorrect or damaged in transit.


Refund policy

For products ordered through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid within 15 working days from the date of products received by from you.